Cancellation Policy

Self Cancellation:

Log on to My Orders > Click “Cancel Order”.

The cancellation option is only available for 2 hours upon ordering. Upon which, the order can no longer be cancelled.

Email Cancellation:

Write to us at or via Novamil MY Facebook within 2 hours after ordering. Please include your purchase order number.

Refund Method:

Paid by Credit Card – Auto-credited to the credit card, used for purchase, within 14 working days.

Paid via Online Banking – Credited to your bank account. Amount will be reflected in your statement within 14 working days depending on the bank’s cycle. 
Details required. 

1. Name as per Bank account

2. Bank Name

3. Account number