Welcome to Novamil Support
Your experience is important to us. Drop us a line and we will be in touch.
NovaCare Toll Free
Monday-Friday: 9am to 5pm*
(Lunch hour: 12.30pm to 1.30pm)
* Exclude Public Holiday
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Frequently Asked Questions
Does Novamil provide sample?
Currently we do not provide sample for Novamil formulas. Feel free to contact us via our toll free line, WhatsApp, FB Messenger or email if you wish to know more information about our formulas.
Where is Novamil from?
All Novamil formulas are manufactured in France or Germany.
What do the colours of scoops of Novamil formulas mean?
The colours of the scoops vary according to different formula:
Novamil KID IT & Novamil 1+ = dark blue scoop
Novamil DHA = light blue scoop
Why are there differences in powder consistency/ colour/ smell between batches?
All Novamil formulas are made with natural ingredients. Small differences between two batches in the aspect of appearance and taste may happen due to the natural variation of the ingredients. We would like to reassure that we take the safety aspects of our products very seriously and throughout the manufacturing process of Novamil products. The differences in powder consistency/ colour/ smell between batches will not affect the product quality.
How do I change from current milk to Novamil?
You may change according to the changing milk guide below:
